Who we are

Suggested text: Our website address is: https://zoyovia.com.

This site is operated by Zoyovia (hereinafter referred to as “we”, “our” or “the site”).

What personal data we collect

When you use our website, we may collect the following data:

    • Name

    • Email address

    • Phone number

    • Shipping and billing address

    • Payment information (processed via third-party providers like Stripe, PayPal)

    • IP address

    • Browser and device data

    • Order history

    • Cookies and usage data

Why we collect your data

We collect your personal data to:

    • Process orders and deliver products

    • Communicate with you

    • Provide customer service

    • Prevent fraud and ensure security

    • Improve our website and services

    • Comply with legal obligations (e.g. tax laws, payment provider KYC)

Legal basis for processing

We process your personal data based on:

    • Your consent

    • Contract performance

    • Legal obligations

    • Legitimate interest

Who we share your data with

We may share your data with trusted third parties including:

    • Payment processors: Stripe, PayPal

    • Shipping/logistics providers

    • Analytics tools: Google Analytics, Facebook Pixel

    • Cookie management tools: Complianz

    • Fraud prevention & compliance services

We do not sell or rent your personal data.

How long we retain your data

    • Order data: stored for up to 7 years (for legal/tax reasons)

    • Contact form entries: 2 years

    • Newsletter subscription: until unsubscribed

Your rights

Under GDPR and other privacy laws, you have the right to:

    • Request access to your data

    • Request correction or deletion

    • Object to data processing

    • Request data portability

    • Withdraw your consent at any time

To make a request, please contact us at support@zoyovia.com

How we protect your data

We implement reasonable security measures, including:

    • SSL encryption

    • Firewall and malware scanning

    • Secure payment gateways (Stripe/PayPal)

    • Regular software updates

Third-party content

Our site may include embedded content (e.g., YouTube videos, Instagram feeds). These sites may collect data from you independently.

Cookies

We use cookies to improve functionality, analyze traffic, and personalize content.

You can manage your cookie preferences through our cookie banner.

For more, visit our Cookie Policy

Contact us

If you have questions or concerns regarding this privacy policy, please contact us:

📧 Email: support@zoyovia.com